DELIVERY & RETURNS
A summary of AP Diving’s shipping and returns policy designed to make your shopping experience as pleasurable and fuss-free as possible.
DELIVERY AND RETURNS
Your shopping experience with us should be as pleasurable and fuss-free as possible. The following is a summary of our shipping and returns policy designed to achieve that aim. Please read it so you know what you can expect from us, what we need from you and, if things go wrong, how to get them put right quickly.
How will you send my dive gear?
If the value of your shipment is less than £250.00 UK Pounds Sterling, it will be shipped by Royal Mail (UK) or Airmail. If the value is above £250.00 UK Pounds Sterling it will be sent via courier. If you would prefer a different method of delivery please contact us to let us know what you need.
Where do you ship to?
Orders taken on this site will only be shipped to countries not covered by our distributors. We ship direct worldwide to all countries except the following:
North & Central America – please contact Silent Diving on +1-603-960-0524 or [email protected]
Italy – please contact Sea Dwellers on +39-06-88-87-113 or [email protected]
Korea – please contact Aquatek on +82-2-487-0894 or [email protected]
South Africa – please contact Alpha Omega on +27-82-650-2294 or [email protected]
For a full list of countries we ship to, click here. If you require shipping to a country not currently displayed on this site, please contact us or call us on (+44) 01326 561040 for further delivery options.
How long will it take to despatch my goods?
We aim to despatch your order within 7 days. However, some products are built to order and an estimated delivery time will be displayed for each product. If for any reason the product is going to take longer than originally estimated at the time of purchase we’ll contact you by email or phone.
How long will it take to deliver my goods?
Delivery time varies depending on the postal carrier/courier used and the country delivered to. In the UK it can take between 1-5 days from date of despatch. Worldwide, delivery time can take between 3-31 days from date of despatch.
Do I need to sign for my goods?
Yes. Please make sure there will be someone available to accept delivery from us. So that you receive your order with the minimum of fuss, please double check you’ve provided the correct delivery address with a postcode and a landline or mobile phone number.
How much will my item cost to deliver?
It is not possible to provide a fixed table of rates because carriers make frequent changes to the parameters of item size, weight, value and destination. Whenever possible we offer a choice of shipping methods, rates and estimated delivery times. The only way to see current rates for a specific order & destination is to proceed to checkout where the rate will appear on entering your delivery address.
All our shipping rates are listed in UK Pounds Sterling (GBP) less tax. If applicable, VAT is added to both product and shipping costs at checkout.
Important note: if your total shipment weight is heavier than 30kg (it may be less than this for some countries) the carrier’s policy is that your shipment should be split equally between the number of parcels needed. When this happens you will be charged for multiple parcels.
CANCELLATION & RETURNS
We hope you’re happy with the products you buy from AP Diving. However, should you need to return an item for any reason, please read below for our detailed returns policy. Your statutory rights are not affected.
I want to return or exchange my product. What do I do?
If you’re not completely satisfied with your purchase, you can return it for any reason within 7 working days of receipt for a full refund (less postage costs). Just select one of the return methods below and fill out the returns form provided here (PDF download), letting us know if you want an exchange or a refund.
Items must be returned unused and in an as new condition with all labels attached and in the original undamaged packaging.
What if my goods are faulty?
We check and test our goods rigorously so we really hope this won’t happen. However, occasionally things go wrong. If you do receive faulty goods we will replace them for you and send you a pre-paid postage label or refund your return postage. To arrange a return, please contact our customer service team on 01326 561040 or email:
[email protected] for open circuit orders
[email protected] for closed circuit orders
Your Return Options
There are three ways to return an item to us. Whichever you choose, please make sure you let us know whether you want a refund or an exchange and include the following information along with your return form:
- Your Invoice Number
- The item(s) being returned
- Your full name and address
1. Return by post
Please return your item(s) to:
Water-ma-Trout Industrial Estate
You are responsible for the goods until we receive them, so please select a service that you feel is appropriate. This might include proof of postage, an/or trackable or insured services.
2. Return via Collect+
Collect+ is a distribution network operating from 5000 small shops in the UK. Simply visit www.collectplus.co.uk, click send a parcel, enter our postcode TR130LW and add Returns Department and AP Diving to the recipient details. Select your parcel size and service you require before following the payment and label printing instructions. Attach your Collect+ label to your packaging before you drop it off at your nearest Collect+ location which you will find during the final step of the process on the Collect+ website.
This service can be used for parcels measuring up to 60 x 50 x 50cm and 10Kg. For your convenience, our packaging for BCDs fits within these limits.
3. Return by hand to the AP Diving factory
If you are local to our factory in Helston, Cornwall, you are welcome to return your product to us directly. You can find us on this map.
What are my rights if I want to cancel my order?
You can cancel your order at any time up to 7 working days (Monday to Friday inclusive) after shipment of your product unless the product is custom made (see below).
However, you should note the following:
- Products must be returned in an unused condition in their original, undamaged packaging with all seals intact together with a product receipt.
- Products should be returned to us at your expense unless they are faulty when you receive them.
- You will be wholly responsible for the cost of delivery and safe return of the goods. Goods received back incomplete or in a damaged or used condition will be returned to you and the cost of redelivery charged to your account.
- AP Diving reserves the right to charge a re-stocking fee of up to 25% of the total value of the order.
Can I cancel orders for custom-made goods?
Unfortunately, in accordance with Consumer Contracts Regulations you can’t cancel products that are custom made or tailored to your specification or personalised at your request.
How long will it take to process my cancellation?
The cancellation process starts once we receive notification of cancellation from you and the products have been returned intact to us. The price of the products will be credited to your payment card within 30 days beginning with the day on which the products are received by us. If you fail to return the products to us within 30 days of your notice of cancellation, you will be deemed to have accepted them.
We strongly recommended that you obtain proof of posting and/or delivery insurance as appropriate because we are not responsible for non-delivery of returned goods.
What happens if I order an item that is, or later becomes, out of stock?
We strive to keep as many of our products as possible readily available at all times. However, all products are subject to availability and may be withdrawn at any time. We will contact you if a product is out of stock. If you do not wish to proceed with the order, or for any reason we cannot supply the product, a full refund will be credited to you.